Descriptions
Key Responsibilities:
- Develop a deep understanding of the customer’s industry, operations, and specific projects, enabling anticipation of needs and delivery of tailored solutions.
- Identify and communicate additional service opportunities to enhance the customer experience and increase revenue.
- Serve as the daily interface between the company and the customer, ensuring that all inquiries, concerns, and service requests are addressed promptly and professionally.
- Collaborate cross-functionally with planning, sponsor and other relevant stakeholders to ensure timely allocation of assets.
- Manage and coordinate the customer order lifecycle from job confirmation to final delivery, ensuring timely updates on the client dashboard and prompt upload of proof of delivery documents for invoicing.
- Prevent standing charges by proactively managing potential delays and collaborating with internal teams for swift resolutions.
- Support onboarding of new customers and ramp-up of new projects by dedicating full attention during initial engagement periods.
- Proactively share performance reports with clients on a monthly basis or upon project completion, highlighting key metrics, service achievements, and areas where improvements are being made to address weaknesses and enhance overall performance.
Qualifications
- Excellent interpersonal and communication skills, both verbal and written.
- Strong problem-solving and decision-making capabilities, especially under pressure.
- High level of customer-centricity with a proactive approach to service.
- Operational understanding of the company’s logistics and transport operating model.
- Ability to manage multiple clients and projects simultaneously while maintaining high service standards.
- Detail-oriented with strong organizational and time management skills.
Why Join Us?
- Be part of a dynamic international team driving digital transformation in logistics
- Gain exposure to innovative technologies and process improvement initiatives
- Work in a collaborative environment that values creativity and efficiency
Work Hours: Monday to Friday, 7:20 AM – 4:20 PM, and Alternate Saturdays, 8:00 AM – 12:00 PM
The Company reserves the right to withdraw from the recruitment process at any time, at its sole discretion. The sharing of any aptitude test, assessment, or invitation to an interview does not constitute an offer of employment or guarantee any future employment with the Company. Candidates acknowledge that progression through any stage of the recruitment process does not imply or ensure an eventual offer of employment.
How to Apply:
To submit your application, please follow the link provided below.
