Descriptions
Responsibilities
Debt Collection
- Follow set down business processes, credit policies & procedures to enhance collection (GSM & Non-GSM) including individual post paid
- Compliance to collection tool kit – ensure total adherence to the collection guidelines.
- Focus on collection of due amounts
- Account reconciliation and dispute resolution/ clean up
- Outbound tele-calling collection (manual & via the auto dialer)
- Zero bad debts – ensuring no spillover of debts to over 90days bucket
- Aggressive collection engagement with customer through cheaper and customer centric modes of intervention (SMS and emails etc.)
- Ownership & execution of barring/unbarring process & reporting (dunning policy)
- Ensuring adherence of P2P as per dunning policy
- Ensure all customer paid amount has been allocated & booked
- Un barring of A/C upon payment
- Customer usage account management
- Ensuring correct credit limit in new and existing customers
- Monthly visitation of top customers
Qualifications
- A university degree in Commerce and Accounting or Advance Diploma in Accountancy
- At least 3 years’ experience in credit control or financial accounting of a dynamic business industry preferably telecommunications or banking sector.
- Sound knowledge of the Computer IT Administration Software, especially Sun Accounting System and Excel.
- Aggressive and able to influence.
- Ability to establish relationships with decision makers to increase collections
- High level of communication skills and negotiation power
How to Apply:
To submit your application, please follow the link provided below.
