Descriptions
Skills & Competencies
What does the role holder need to be able to do/be good at doing?
- Keyboard skills to operate relevant Customer Systems
- Basic numeracy for maintaining sales records
- Tact and diplomacy
- Empathy
- Communication skills particularly oral
- Presentation skills
- Networking
- Commercial Awareness
- Building Relationships quickly
- Effective interpersonal skills (effective questioning and active listening)
- Service Excellence
- Personal Drive
- Ability to plan and organise
Knowledge, Expertise and Experience
Experience
What does the role holder need to have done before?
- Operated in a customer facing role where service is paramount
- Experience in service and sales environment
- Has experienced a target driven role
Knowledge
What does the role holder need to know/know about and/or be qualified in?
- Awareness of Banking products, tariffs and services and knowledge of bank systems
- Customer service standards
- IT literate
- Sales standards in line with regulation
- Competitor information in relation to products and service
- Fully conversant with all Personal Sector products/services/tariffs
- Detailed knowledge of relevant Customer systems to sell
- Good knowledge of Bank’s internal systems
- Awareness of Group Services e.g. Absa card, Credit Scoring Unit and Central Operations Processing
- A detailed knowledge of the Bank’s Account Opening Policies and Procedures
Other requirements specific to the role:
- Courtesy when dealing with a range of customers
- Initiative required to satisfy customer needs and seize sales opportunities
Training requirements specific to the role
Sales process and selling training, service modules and minimum regulatory training. Also includes technical training to ensure competence in account opening, and various bank systems. Also:
- Personal Banker’s Course
- Sales & Marketing Course
- Credit Scored Personal Lending Products
- Account Opening Procedures
- Know Your Customer
Absa Values
Absa Values and Behaviors represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:
- Trust
- Resourceful
- Stewardship
- Inclusive
- Courage
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
How to Apply:
To submit your application, please follow the link provided below.
